Implementasi Good Governance dalam Penyelenggaraan Pelayanan Publik di Kelurahan Kedunghalang Kota Bogor

Nanda Lindawati

Authors

Nanda Lindawati Universitas Terbuka

Keywords:

Good Governance, implementation, sub-district, community, Public Services

Abstract

Public services at the village level in the Kedunghalang area often face problems such as human resources that are considered unadaptable, reports that some members of the lower socioeconomic class feel they are not being adequately addressed, and some employees who are not sufficiently courteous in their service. Therefore, there is a need to improve the implementation of good governance in the delivery of public services. This study aims to understand how and to what extent the principles of good governance are applied in the delivery of public services in the Kedunghalang sub-district. The method used in this study is descriptive qualitative, with data collection through interviews with informants, field observations, and documentation. The data obtained comes from sub-district employees as service providers and the community as service recipients. The findings indicate that the implementation of good governance in Kedunghalang Subdistrict can be considered fairly good, particularly regarding transparency and accountability. However, its implementation must be further improved due to budget constraints in program implementation, as well as the unfriendly attitudes of some staff and the fact that many employees are nearing retirement, making them less adaptable. Additionally, there is a low level of awareness among some members of the community regarding active participation. In general, the implementation of good governance has a positive impact on improving high-quality services, but it requires continuous improvement so that clean and good governance can be fully realized in the delivery of public services in Kedunghalang Subdistrict, Bogor City.

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