Advokasi Kebijakan Digitalisasi Layanan Publik di Pemerintah Daerah

Silvina Tri Dewi; Aldri Frinaldi; Asnil

Authors

Silvina Tri Dewi Universitas Negeri Padang
Aldri Frinaldi Universitas Negeri Padang
Asnil Universitas Negeri Padang

Keywords:

Advocacy, Digitalization, public service

Abstract

This study analyzes the crucial role of policy advocacy in driving the effective and inclusive implementation of public service digitalization in local governments. Digital transformation has become an imperative to enhance efficiency, transparency, and quality of public services in Indonesia, supported by the Electronic-Based Government System (SPBE) framework. Data show a high acceleration in the Electronic Transaction of Local Government (ETPD), reaching 91.8% of regional governments at the digital stage in 2025, indicating strong fiscal compliance. However, this achievement contrasts with the still significantly varied SPBE Index scores, revealing gaps in infrastructure and institutional maturity, as well as high bureaucratic resistance due to sectoral egos. Advocacy acts as a catalyst to overcome these structural and cultural barriers, especially in demanding service inclusivity for vulnerable groups (elderly) and strengthening cybersecurity. The advocacy mechanism involves non-governmental actors, such as civil society organizations (CSOs) and academics, who utilize e-participation to bridge the technocratic gaps and citizens' needs. The Advocacy Coalition Framework (ACF) is relevant for analyzing how coalitions of actors drive policy belief changes at the local level, for example, in the formation of specific regional regulations (Perda) on digitalization. Successful advocacy implies the strengthening of digital governance that is transparent, participatory, and sustainable at the regional level.

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