Peningkatan Kualitas Layanan Publik melalui Pelatihan Pengembangan SDM di Kantor Kecamatan Sagulung Kota Batam

Abstract

Quality public services are a key requirement in government administration, including at the subdistrict level, which is at the forefront of providing administrative services to the community. The Sagulung Subdistrict Office in Batam City still faces service issues, such as administrative delays, unclear procedures, and suboptimal attitudes among officials. This is influenced by the low effectiveness of training, a lack of direction in career development, and weak coordination and organizational work culture. This study aims to describe how training and human resource (HR) development contribute to improving the quality of public services at the Sagulung Subdistrict Office, Batam City. The method used is a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. Data analysis is based on McLagan's theory, which divides HRD into three main dimensions, namely training and development, career development, and organizational development. The results show that although training and development have been implemented, their implementation has not been optimal due to constraints such as limited budgets and supporting facilities. Career development is not yet fully merit-based, while organizational development still faces obstacles in terms of work culture and coordination. In conclusion, human resource development is a strategic step in creating effective and professional public services. It is recommended that training be carried out in a continuous and targeted manner, career development be directed based on performance and competence, and organizational reform be strengthened with a collaborative and adaptive work culture.