Pelayanan Pasca Covid-19 Menggunakan Sistem Antrian Online di Dinas Kependudukan dan Pencatatan Sipil

Abstract

Based on Government Regulation of the Republic of Indonesia Number 37 of 2007 concerning Population Administration. Population Administration is a series of activities related to the organization and control of the issuance of documents and Population Data through Population Registration, Civil Registration, Management of Population Administration Information, and Utilization that is beneficial for public services and development in other sectors. This study uses a literature review and data analysis approach, which involves collecting, reading, recording, processing, and grouping similar extracted data in accordance with the objectives to be achieved, such as government reports, academic research, and publications related to population administration services. The literature search analysis will focus on the challenges faced in population administration services and concrete efforts made to improve the quality of population administration services. The goal of public services is to provide satisfaction and services that are in line with the wishes or services of the community in general. In order to achieve this target, the quality of services that meet the needs and desires of the community must be the target of the government. Improvements in public services and innovations in population administration can have positive implications for the government and the community. Effective, efficient, and transparent administrative services can help the government regain the trust and support of the community, while the community can benefit from easier access to public services.